Customer Service & Allocations Manager

Customer Service & Allocations Manager – Chino, CA


Overview: The role will work cross-functionally to ensure the timely fulfillment of all orders across various channels of distribution. S/He will direct the administration and allocation process with limited supervision and using independent judgment, to realize fulfillment goals and play a critical role in on-boarding, monitoring and managing of relationships, especially those participating in Electronic Data Interchange (EDI) transactions. The Customer Service & Allocations Manager will act as an advisor to Management and our customers to ensure their orders are managed and executed successfully through the supply chain. They will also utilize and develop periodic reporting that aligns to the Company defined performance metrics to measure performance and identify opportunities for strategic evolution. 

Essential Functions

  • Manages orders from entry through shipment confirmation, ensuring orders are fulfilled and shipped on time
  • Compare and evaluate possible courses of options related to customers’ orders and make a decision after various possibilities have been considered
  • Communicate any order file allocation issues in a timely manner with the appropriate stake holders (Sales, Accounting, Production, Warehouse, etc.) and champion the corresponding solutions
  • Schedule the timing of “key pick dates” across departments to maximize efficient work flow
  • Direct the automatic and manual allocations/picks for their accounts and communicate any work flow disruptions to the necessary stake holders for resolution
  • Tracking product flow against order shipping dates; partner with planning and production to achieve on-time shipping; communicating any delays or issues to Sales
  • Liaise with EDI CSR to validate the complete, accurate and timely processing of all EDI transactions
  • Analyzes and resolves customer concerns based on established and new procedures
  • Ability to quickly learn ERP system to generate reports and review data that is critical in supporting Sales and processing customer requests
  • Perform other related duties as required or requested

Required Qualifications

  • 2-5 years of industry experience in an Allocation/Fulfillment function
  • Ability to self-manage, prioritize tasks and act with autonomy and limited supervision
  • Excellent communication skills, reactive and proactive
  • Problem solving ability
  • Proficiency with an ERP system, Microsoft AX preferred
  • Proficiency in MS Office programs with an emphasis on Excel
  • Ability to build strong and lasting relationships with accounts as well as co-workers
  • Ability to multi-task and manage a large account-base
  • Apparel industry experience with both retail and wholesale environments preferred
  • Bachelor’s Degree preferred

All interested candidates please send your resumes to careers@topsondowns.com