Sr. Allocations Manager – Chino, CA

Overview: This role will manage and work closely with the Customer Service & Allocations team as well as our 3PL partner to ensure the timely fulfillment of all orders across various channels of distribution. S/He will direct and coach the customer service and allocation team to realize fulfillment goals and play a critical role in on-boarding, monitoring and managing of relationships, especially those participating in Electronic Data Interchange (EDI) transactions. This role will utilize and develop periodic reporting that aligns to the Company defined performance metrics to measure performance and identify opportunities for strategic evolution. 

Essential Functions

  • Direct, coach and mentor the customer services & allocation team (of at least 6) to manage their orders from entry through shipment confirmation, ensuring orders are fulfilled and shipped on time
  • Compare and evaluate possible courses of options related to customers’ orders and make a decision after various possibilities have been considered
  • Work with the team to communicate any order file allocation issues in a timely manner with the appropriate stake holders (Sales, Accounting, Production, Warehouse, etc.) and champion the corresponding solutions
  • Direct the overall workload related to scheduling and timing of “key pick dates” across departments to maximize efficient work flow
  • Direct the automatic and manual allocations/picks for individual and team accounts and communicate any work flow disruptions to the necessary stake holders for resolution
  • Work with the team to tracking product flow against order shipping dates; partner with planning and production to achieve on-time shipping. Communicating any delays or issues to Sales. 
  • Work with the team to liaise with EDI CSR to validate the complete, accurate and timely processing of all EDI transactions
  • Analyzes and resolves customer concerns based on established procedures
  • Ability to quickly learn ERP system to create and generate reports and review data that is critical in supporting Sales and processing customer requests
  • Perform other related duties as required or requested

Required Qualifications

  • At least 3 years of industry experience in an Allocation/Fulfillment function
  • Experience managing and motivating a team; regularly supervises a team of at least 6 individuals
  • Ability to self-manage, prioritize tasks and act with autonomy and limited supervision
  • Proficiency with an ERP system, Microsoft AX preferred
  • Experience partnering with a 3PL
  • Proactive thinking and the ability to recommend best in class processes
  • Excellent communication skills, reactive and proactive
  • Problem solving ability
  • Proficiency in MS Office programs with an emphasis on Excel
  • Ability to build strong and lasting relationships with accounts as well as co-workers
  • Ability to multi-task and manage a large account-base
  • Apparel industry experience with both retail and wholesale environments preferred
  • Bachelor’s Degree preferred

Qualified candidates submit resumes to careers@topsondowns.com