Account Manager

ACCOUNT MANAGER

Roles & Responsibilities

This role of Account Manager creates a valuable bridge between Sales AND Production & Design teams.

Role Includes:

·         Account Meetings

o   Attend all Retail appointments where possible

o   Merchandise/Pull line together for specific account meetings

o   Be a part of meetings to see what is chosen/what edits need to be made

o   Request changes/CADs and manage completion

o   Go out for costing requests

o   Send out weekly best sellers

o   Book market appointments

 

·         Design Involvement

o   Works with design & CAD artist to update accounts requests

o   Collaborate with design on product development & any subsequent changes

 

·         Production Involvement

o   Works closely with each PM to ensure production is accurate & on time

o   Updates PM’s with any changes or call outs by accounts

 

·         Projections / Manage Inventory

o   Work with Production on fabrication/costing/delivery

o   Communicate to sales team weekly inventory

o   Chase sold out items/best sellers

           

·         Data Entry Involvement

o   Ensures orders are written correctly and CADS match retailers PO’s

o   Manages all PO’s to ensure all pertinent information is received & follow up on any subsequent amendments to these orders

           

Skills Required:

·         Works well with all cross functional teams

·         Works well with all internal & external teams

·         Ability to enhance communication with our retail partners

·         Excellent problem solving skills

·         Strong understanding of customer service practices

Qualified applicants please send resumes to careers@topsondowns.com

 

Customer Compliance Manager

Minimum 3 years experience researching and disputing customer chargebacks in the apparel industry. 

Responsible to receive all customer chargebacks, research the validity, dispute with the customer and/or pass on chargeback details to supplier. 

Will be part of a 2-3 person team dedicated to research compliance chargebacks related to shipping & EDI (separate department handles factory/social compliance). 

Must be an expert on customers’ vendor manuals regarding shipping & EDI for customers such as Macys, Charlotte Russe, Kohl’s, Target & Wal-Mart.

Qualified applicants please send resumes to careers@topsondowns.com

All Technical Designers

Development Technical Designer 

·         At least 3 years experience in technical design (not including internships)

·         Experience with creating detailed tech packs

·         Proficient in Illustrator, Photoshop and Excel

·         Excellent garment sketching ability

·         Knowledgeable of detailed garment construction

·         Effectively translate design concepts by creating technical packages with regards to garment specifications

·         Make appropriate recommendations in collaboration with design teams on matters pertaining to specs, pattern, construction methods and techniques to improve fit, balance, and overall quality of the garment. 

·         Communicate with our overseas design production

·         PLM experience is a plus

Production Technical Designer

·         At least 3-5 years experience in technical design in fast fashion.

·         Will measure import samples from proto to 1st fits to TOP's,

·         Check correct construction, fabric, trims & labels,

·         Attend fittings, work closely with designer & pattern makers to ensure correct fit & construction.

·         Communicate & release fit comments/corrections to overseas contractors including making necessary spec & grading changes.

·         Communicate with customer fit techs & interpret customer fit comments.

·         Good understanding of patterns & garment construction, original specs, grading & corrections.

·         Should be proficient with Illustrator, Photoshop, Word and Excel.

·         Ability to multi-task & attention to detail is a MUST.

 

Qualified applicants please submit resumes to careers@topsondowns.com

Inventory Control Manager

Job Summary

Accountable for managing the integrity of inventory across multiple physical locations and within the Company’s ERP system (Microsoft Dynamics AX, or “AX”), and for reporting inventory results to senior management.  Ensures compliance with company policies and procedures, and other regulatory requirements.  Provides leadership, guidance, direction and training to in-house and 3rd party Inventory Control staff.  May also serve as Super User for the AX system and/or other warehouse management systems (WMS) supporting Inventory Control, shipping and receiving controls in some locations. The position is based in our Chino warehouse facility but reports to the Corporate Controller and will be expected to travel periodically to the Company’s offices in Culver City.  

 Primary Duties and Responsibilities

Oversees and manages the Inventory Control function to ensure the highest physical security and systematic integrity of the Company’s inventory. The Inventory Control Manager will ensure that a comprehensive procedural and internal control framework exists and that all procedures and processes are followed and completed in a timely manner by both company and 3rd party personnel, in all locations, in accordance with company policy, audit, compliance and other regulatory requirements.

·         Serves as the primary contact between 3rd party and in-house Inventory Control team and centralizes communication across operations, finance and executive management.

·         Performs inventory reconciliation between perpetual and general ledger for all managed and 3rd party distribution locations.

·         Generates inventory reporting to include critical analyses on inventory movement in areas such as returns, shrinkage, customer inventory by type, and aged inventory.

·         Provides analysis of inventory discrepancies between warehouse management and AX systems as guidance for technical teams to address any interface issues on a timely basis.

·         Creates, implements and updates Inventory Standard Operating Procedures (ISOPs) and monitors compliance with published standards across related internal and external teams.

·         Merges ISOPs with vendor/customer compliance as applicable to the Company’s operations and continuing/emerging businesses.

·         Makes recommendations on improving inventory accuracy through careful consideration of warehousing best practices and collaboration with Accounting, Operations and Executive Management.

·         Oversees daily cycle counts, audits and reconciliation of activities between systems in accordance with Company policy and resolves high-value/volume discrepancies through the establishment and enforcement of investigative procedures performed by the Inventory Control team.  

·         Utilizes superior communication skills to motivate staff and develop effective working relationships with peers, executives and external partners.

·         In partnership with IT team, identifies and resolves operational and systemic issues and recommends enhancements to improve utilization of AX and warehouse system functionality across internal and external warehouses.

·         Addresses observed employee performance concerns promptly with warehouse and finance leadership.

·         Keeps up-to-date on emerging technologies and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations.

·         Provides ad hoc reporting requests as needed.

 

Qualifications

 

Education and Experience

·         Bachelor’s Degree in Accounting, Logistics, Supply Chain or related discipline preferred

·         Minimum five years related experience (wholesale, ecommerce fulfillment experience highly desired)

·         Working knowledge of Generally Accepted Accounting Principles, and Inventory Accounting specifically

·         Prior apparel industry experience preferred

·         Minimum three years supervisory or managerial experience required

 

Certifications and Licenses

·         Valid state issued Driver's License

·         Other professional certifications may be required

                                        

Languages and Communication Skills

·         Must be able to read, write, and speak English fluently

·         Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds, with fluency in Spanish a plus

·         Prior experience with crafting management reports, business correspondence, and procedure manuals

·         Ability to effectively present information and respond to questions from management, employees and customers on a timely basis

 

Computer Skills

·         Advanced proficiency in Microsoft Office, and other job-specific software applications including Access or similar database software

·         Minimum five years’ experience in ERP environment (Microsoft Dynamics AX preferred), including administering user proficiency and training, troubleshooting and resolution with programmers

 

Other Skills/Experience

·         Broad and in-depth knowledge and experience using systems for inventory management, reconciliation, performance measurement and reporting

·         Demonstrated knowledge and understanding of warehouse operations and best practices

·         In-depth experience in inventory control, cycle counting and quality assurance (Lean, Six Sigma and ISO)

·         Advanced skill in creating Excel spreadsheets for analysis, including the use of pivot tables, v-lookup, and formulas for calculating results and reporting variances

·         High degree of accuracy, attention to detail and a demonstrated ability to analyze complex transactional processes

·         Proficient in the use of analytical techniques such as statistical probability distribution, correlation, data sampling and relating sets of numbers

·         Ability to develop and document processes, procedures, and write policies

·         Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills

·         Ability to plan, organize and manage multiple projects and set priorities

·         Develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas and appreciating others' efforts

·         Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization

·         Demonstrated ability to use appropriate methods and a flexible interpersonal style to build a cohesive team and facilitate the completion of team goals

Qualified candidates please submit resumes to careers@topsondowns.com

Router - Apparel - Chino, CA

 POSITION PURPOSE: 

    Support Allocations team in routing apparel orders and other merchandize and coordinating the backhaul responsibilities in the most efficient manner.

     ESSENTIAL FUNCTIONS AND BASIC DUTIES:  

        Verifies customers on routes and cube information.

        Records route information in Microsoft AX system

        Processes Routes to warehouse for selection.

        Analyzes routes for new efficiencies.

        Routes new customers/special deliveries; communicate information to allocations team

        Insures all trucks have left on time, notifies customers if trucks are running late.

        Calls vendors and confirms order pickups.

        Collects and process packets from previous days backhauls.

        Files necessary document and stores for required length of time per policies.

    PERFORMANCE MEASUREMENTS:

        Routing functions are completed in accordance with Company standards and procedures including quality standards and safety regulations.

        Effective communication and coordination exist with Company personnel and with management. Assistance and support are provided as needed.

        Deadlines are met.

Required Skills

    QUALIFICATIONS: 

    EDUCATION/CERTIFICATION:

        High School Diploma/GED

    REQUIRED KNOWLEDGE:

        Understanding of Safety guidelines

        Strong knowledge of applicable routing computer system.  Microsoft AX preferred.

    EXPERIENCE REQUIRED:

Warehouse experience

    SKILLS/ABILITIES:

Data entry

Good Computer skills, Microsoft AX an asset Ability to communicate and work well with others.

Astute, close attention to detail.

Interested applicants please submit resumes to careers@topsondowns.com